& Retail
Strategic priorities for retailers to run as Intelligent Enterprises
Today’s consumers no longer simply want to buy products – they want to be inspired and educated by brands that share their values and deliver personalized outcomes. They want personalization with a purpose. To lead in this new era, consumer products companies need to embrace next-generation business processes and intelligent technologies. Consumers expect outcomes that make their lives easier with experiences that are personal, relevant, and simple. In the new world, commerce is seamless, technology is invisible, and privacy, security, and trust are assumed. Consumers don’t want to be sold to or influenced. They want to be inspired, guided and educated. Companies that differentiate based on personalized experiences and outcomes will be rewarded with loyalty and ultimately market share gains.
Enable customer-centric value chains
Put the customer at the center of all decisions. Provide omnichannel interactions with a curated assortment of sustainable products.
Serve the “segment of one”
Personalize with purpose. Differentiate through value added services. Use digital capabilities and intelligent technologies to meet unique customer needs and preferences at scale.
Implement digital supply chains
Create circular supply chains from the suppliers to the consumers’ homes and back. Enable fast response to changes in demand and supply. Design out waste and optimize transportation.
Reinvent the brick-and-mortar experience
Reimagine the store as a place that underlines your value proposition to the customer and provides a unique shopping experience. Empower the store associates and managers to personalize each customer’s trip. Connect the digital and physical spaces to fulfill any customer request with an endless aisle.
Create new business models
Leverage platform scale and ecosystems to support integrated vertical business models for efficiently satisfying the consumer. Create sustainable outcomes and higher brand loyalty through expansion of service offerings and continuous engagement with consumers.
1st SAP S/4HANA RETAIL CONVERSION IN NORTH AMERICA
Savantis re-invents digital retailing with comprehensive Cloud-based SAP S/4HANA Retail omnichannel commerce, merchandising, assortment and promotion planning and management, and end-to-end point-of-sale checkout solutions. For over 10 years, Savantis has partnered with Sports Basement, originally implementing SAP across the back-office, store fronts, hand-held mobile retailing, and supporting ongoing SAP operations with AWS Cloud hosting, Basis outsourcing and comprehensive application support.
Sports Basement runs SAP S/4HANA Retail omnichannel experience across bay-area stores
For over twenty years Savantis has been at the forefront of SAP Retail, implementing some of the best-known brands in the world. Savantis was the first system integrator to convert a retailer to S/4HANA Retail in North America. Our depth and breadth of SAP Retail experience covers the entire S/4HANA Retail suite including, customer activity repository (CAR), supply chain forecasting, replenishment and allocation management, merchandising, assortment and promotion planning and management, comprehensive point-of-sale checkout, payment processing, and analytics. We are a leader in SAP CX Marketing and Commerce Cloud extending the in-store retail experience across the omnichannel. Savantis is also a certified SAP Retail integration partner with vendor relationships for point solutions including Boomi.
ENABLING THE NEW DIGITAL ECONOMY FOR RETAILERS USING SAP® RETAIL CLOUD-BASED SOLUTIONS
SAP S/4HANA RETAIL INTEGRATED CLOUD PLATFORM
Retailers face modern challenges across the board—the way goods are marketed, purchased, delivered, serviced, and sold in the new digital economy. And despite new emerging technologies, such as cloud, AI, robotics, IoT, and VR/AR, retailers are struggling to keep pace with these new technology innovations that can help build consumer engagement and drive loyalty. That’s where SAP and Savantis can help enable omnichannel retailing, improve consumer convenience, and market to the segment of one with a scalable and sustainable shopping experience that hits the mark.
Omnichannel retail
From in-store digital displays to online marketplaces and pop-up stores, today’s omnichannel retail eliminates the lines between channels. To compete and thrive, retailers must provide seamless shopping experiences that exceed customer expectations.
Consumer convenience
Curbside pickup, buy online pick up in store, scan and go, and just walk out options are here to stay, enabling shopper convenience like never before. Last-mile business networks, such as Uber and Lyft, offer additional consumer convenience options—all made possible through smart technologies.
Marketing personalization
Understanding evolving trends and changing consumer buying behaviors and preferences are key to the success of every retail enterprise. New augmented and predictive retail analytics can uncover consumers’ future needs, helping retailers shape their new product introduction. Personalized marketing and experiences—based on consent and trust—build lasting consumer loyalty.
Sustainable shopping
Next-generation consumers want to purchase new sustainable products from companies that understand their responsibility to our environment. Sustainable retail enterprises use new materials, thoughtfully manage their carbon footprint, and seek new global eco-friendly manufacturers and distributors. Advanced technologies are essential to provide the transparency that consumers demand.
Explore our innovative SAP S/4HANA Retail digital capabilities
Questions? Contact Mike.
eash@savantis.com
Mike Eash is an SAP S/4HANA Retail industry veteran, having served as the Sports Basement leader for nearly a decade. Mike also serves as the Vice President of Consulting and CX Commerce, Marketing, Sales and Service. This allows him to approach retailers in a strategic and holistic manner across the entire SAP suite of products and services.
Mike has been instrumental in the growth and development of Savantis’ Consumer Products and Retail service offerings and accelerated solutions. Mike serves Savantis’ retailers as a strategic business principal. In this role Mike works collaboratively with retail business and technology leaders on strategic vision and roadmapping, from digital marketing and retailing to merchandising and ecommerce. As a thought leader of the digital platforms modernizing the retail industry, he sees first-hand the value our solutions bring to the new digital economy powered by SAP.
Our holistic services and support approach integrates all SAP S/4HANA Retail cloud solutions to enable cross value chain insights based on new machine-learning predictive and augmented analytics. Our expertise in digital transformation and its components: strategy, data, processes, project execution, and technology across retail, commerce, marketing, merchandising, assortment planning and allocation management areas delivers true digital business re-invention. We are committed to helping our retail customers reduce time to value, redefine their stores, and derive the maximum value from SAP solutions.
Is your company an intelligent enterprise?
Savantis is a full-service SAP global systems integrator focused on one common goal—success! If you have had your fill with the larger tier one integrators but still need a holistic global services provider, Savantis is your answer. We have the depth and breadth of SAP experience to deliver and support global enterprise solutions. Our delivery leadership has the tier one experience at an affordable price point unmatched in the SAP ecosystem. Come experience the difference.